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Oasis Terms, Conditions & Cancellation Policy2018-06-29T07:51:55+00:00

Oasis Terms and Conditions

  • Due to live booking options via internet, reservations are ONLY secured by proof of payment of the full amount on a ‘first paid, first booked” basis. We cannot be held responsible for loss of booking due to delayed payment.

  • All guests checking into The Oasis, will need to present a valid form of identification on check-in (South African ID book, South African Driver’s License or International Passport).

  • For bookings made directly with The Oasis, the following cancelation policies apply:

    Guests who cancel a direct booking made through The Oasis, may elect to move the existing booking towards a future date (subject to availability). However, only 80% of the value of the cancelled days may be taken across.

    OR

    For guests who elect to be refunded, the following notice period and applicable refund rates apply:

    Cancellations:

    – 26 days prior to check-in: 90% refund

    – 16 to 25 days prior to check-in: 66% refund

    – 15 days prior to check-in: 33% refund

    – 0 to 5 prior to check-in: 0% refund

    Ensure that you are familiar with our policies as they are deemed accepted on receipt of payment / credit card details provided.

    The South African Consumer Act clearly states that full refunds are only applicable in the event of the customer’s death or certified hospitalisation.

  • Check In time: 12:00 – 20:30. Check Out time: 10:00

    Early /late check-ins or check-outs are by prior arrangement only.

  • Short term stays and specific room requests are subject to changes at management’s discretion. Room upgrades will be free of charge and any other changes will be credited on check-out.

  • Smoking policy. As per law, all smoking is confined to the outside bedroom patios and gardens.

  • All our rooms have outdoor balconies or patios, please feel free to smoke outside.

Child Policy

  • Our swimming pool is unprotected and not child friendly

  • Therefore, we discourage children who are not swimming proof and will not be held liable for any injuries or accidents in connection with the swimming pool.